Payment Policy for Lulus Skin

Effective Date: December 30, 2024

At Lulus Skin, we are committed to providing a smooth and secure shopping experience for our customers. Our payment policy outlines the accepted payment methods, security measures, and other essential details about your transactions with us.

Contact Information:

Accepted Payment Methods

To ensure convenience and flexibility for our customers, we accept a wide variety of payment methods:

  • Credit and Debit Cards: We accept major credit and debit cards, including:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: You can securely complete your transaction using your PayPal account or PayPal Credit.
  • Apple Pay: Apple Pay is available for customers shopping on iOS devices.
  • Google Pay: Google Pay is also available for customers using Android devices.
  • Other Payment Methods: At checkout, additional payment methods may be available depending on your location. Please check the options during the checkout process.

Payment Security

The security of your personal and payment information is our top priority. At Lulus Skin, we use SSL (Secure Socket Layer) encryption to protect your sensitive data throughout the payment process. Additionally, all payment transactions are processed through trusted, secure third-party payment gateways.

  • Encryption: All payment information you provide during checkout is encrypted and transmitted securely using SSL technology.
  • Payment Gateways: We partner with leading payment gateways such as PayPal, Stripe, and others to ensure your payment information remains safe.

Order Confirmation

  • Once your payment is successfully processed, you will receive an order confirmation email containing all details of your purchase, including the order number, items purchased, shipping address, and payment summary.
  • If you do not receive an order confirmation email within a few minutes, please check your spam or junk folder, or contact us at info@lulusskin.com for assistance.

Billing Information

  • Please make sure that the billing information you provide matches the details on file with your bank or payment provider. Any discrepancies in billing information may result in issues with processing your payment.
  • If the payment information you entered is incorrect or there are issues with processing, you will be notified during checkout. We encourage you to correct the information promptly to avoid delays.

Sales Tax

  • Sales tax will be applied to your order based on your shipping address and applicable state or local tax laws.
  • The tax amount will be automatically calculated at checkout and displayed as part of your final total.

Payment Declines

  • If your payment is declined for any reason, you will be notified during the checkout process. Common reasons for payment declines include incorrect credit card information, insufficient funds, or issues with the payment provider.
  • We recommend verifying your payment details and trying again. Alternatively, you can choose a different payment method.

Refunds

  • Refunds will be processed to the original payment method used during the transaction. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
  • For more information regarding refunds, please refer to our Return & Refund Policy.

Fraud Prevention

  • Lulus Skin takes fraud prevention seriously. To protect both our customers and ourselves, we may perform additional verification checks if we suspect any fraudulent activity.
  • If additional verification is required, we will reach out to you via email or phone.

Payment Issues or Questions

If you encounter any issues while making a payment or have questions regarding your payment, please contact us:

  • Email: info@lulusskin.com
  • Phone: 803-354-3045
  • Customer Service Hours: Monday through Friday, 9 AM to 5 PM (CST)

Our customer service team is available to assist you with any payment-related inquiries or concerns.